Cancellation & Refund Policies
At Chill Machi, we value your trust and strive to ensure your satisfaction with every purchase. Please read our cancellation and refund policies carefully before placing an order.
Cancellation Policy
- Orders for customized products cannot be canceled once they are confirmed, as production begins immediately.
- For non-customized products, cancellation requests can be made within 24 hours of placing the order. Please contact our support team to initiate a cancellation.
- Refunds for canceled orders will be processed within 7 business days to the original payment method.
Returns & Refunds
- Customized Products:
Customized products are non-returnable unless there is a manufacturing defect or damage during transit. - Non-Customized Products:
Non-customized products may be eligible for returns if they meet our return guidelines. Please contact our support team for further assistance. - Refund requests must be raised within 7 days of receiving the order.
Refund Processing
- Refunds are subject to a thorough review by our quality team.
- Approved refunds will be processed within 7 business days and credited back to the original payment method.
- Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).
Contact Us
For any questions or to initiate a cancellation or refund request, please contact us at:
Email: support@chillmachi.in
Phone: +91 8904861121
Thank you for choosing Chill Machi. We are committed to ensuring a smooth and hassle-free shopping experience for all our customers.