Terms & Conditions

Welcome to Chill Machi! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Information

  • These terms govern your use of the Chill Machi website and services.
  • Chill Machi reserves the right to update or modify these terms at any time without prior notice.
  • By continuing to use the site, you accept the updated terms.

2. Orders and Customization

  • All orders are subject to availability.
  • Customization requests must be provided accurately. Chill Machi will not be responsible for errors in personalized text, images, or designs submitted by customers.
  • Once an order is placed and confirmed, no changes can be made unless approved by our team.

3. Payment Terms

  • Payments must be completed at the time of order placement.
  • We accept all major payment methods as displayed on our checkout page.
  • All prices are inclusive of applicable taxes unless stated otherwise.

4. Shipping & Delivery

  • Estimated delivery timelines are 6 - 7 business days and may vary based on location and product type.
  • Chill Machi is not responsible for delays caused by unforeseen circumstances, such as courier issues or natural calamities.
  • Customers must ensure accurate shipping addresses. Any additional shipping costs due to incorrect addresses will be the responsibility of the customer.

5. Intellectual Property

  • All content on the Chill Machi website, including text, images, designs, and logos, is the intellectual property of Chill Machi.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

6. Limitation of Liability

  • Chill Machi is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our maximum liability is limited to the value of the product purchased.

7. Governing Law

  • These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Chennai.

8. Contact Us

If you have any questions about these terms, feel free to reach out to us at:
Email: support@chillmachi.in
Phone: +91 8904861121

By using Chill Machi, you agree to these terms and conditions. Thank you for choosing us for your personalized gifting needs!